Terms and Conditions

Welcome to Joy Costumes

Thank you for shopping with Joy Costumes! We create our pieces with little dreamers and big adventures in mind, and we want every experience with us to feel as joyful as the costumes themselves.

Before placing your order, please review the policies below. By completing a purchase from Joy Costumes, you agree to the policies applicable to your order.

Promotions, Discounts & Price Adjustments

From time to time, we love sharing a little extra joy through special promotions, sales and discount codes.

Promotional pricing, price changes and discount codes apply only to qualifying new orders placed during the stated promotional period and must be applied at the time of purchase. We are unable to apply discounts, promotional pricing or price adjustments retroactively to previously placed orders.

Unless otherwise stated, promotions and discount codes cannot be combined and have no cash value.

Shipping Fees

Shipping charges are calculated based on factors such as destination, shipping method, package weight and/or order size. Applicable shipping charges are displayed before checkout is completed.

Shipping & Estimated Delivery Times

Our small team works hard to prepare and ship every order as quickly as possible.

Any shipping or delivery dates provided are estimates unless expressly stated otherwise. Delivery may be affected by circumstances outside our reasonable control, including carrier disruptions, severe weather, customs processing, holidays, incorrect or incomplete delivery information, and other transportation delays.

For international orders, customs processing times are controlled by the destination country's authorities and are outside of Joy Costumes' control.

Delivery, Lost Packages & Carrier Delays

We carefully prepare your order and entrust it to established third-party carriers such as USPS, UPS and FedEx for delivery.

Once a package is in the carrier's possession, its transportation and delivery are subject to the carrier's operations and procedures. Joy Costumes cannot guarantee a specific delivery date or prevent delays, routing errors or other events occurring while a shipment is in the carrier's possession.

If tracking indicates that a package is lost or has not been delivered, please contact us and we will assist you in working with the carrier and, when appropriate, initiating a carrier claim.

Packages Marked "Delivered"

Once carrier tracking confirms that a package has been delivered to the shipping address provided with the order, the package will be considered delivered for purposes of our shipping records.

Some carriers may provide a delivery photograph, GPS information or other proof of delivery, while others, including USPS in many circumstances, may not provide a photograph.

If tracking shows "Delivered" but you cannot locate your package, we recommend checking around the delivery location, with household members, neighbors, building staff or other safe locations where the carrier may have left the package. Carriers may also require a waiting period before allowing a missing-package inquiry or claim.

Joy Costumes will gladly assist with available carrier inquiries. However, we cannot guarantee replacement or reimbursement for packages that the carrier has confirmed as properly delivered to the address provided at checkout, including packages that are subsequently lost, misplaced or stolen after delivery, except where otherwise required by applicable law.

Customers concerned about package theft are encouraged to select a secure delivery location whenever possible and closely monitor tracking information once an order is in transit.

Incorrect Shipping Addresses

Customers are responsible for reviewing their shipping address carefully before completing an order.

Joy Costumes is not responsible for delivery issues resulting from an incorrect, incomplete or outdated address provided by the customer. If you notice an address error, please contact us as soon as possible. We will always try to help, but we cannot guarantee that an address can be changed once an order has entered processing or has been transferred to the carrier.

Additional shipping charges resulting from an incorrect address, refused shipment or reshipment may be the responsibility of the customer, to the extent permitted by applicable law.

Damaged or Defective Items

If your item arrives with what you believe to be a manufacturing defect or was damaged before or during delivery, please contact us promptly and provide photographs of the item and packaging when possible.

We will review the issue and work with you on an appropriate resolution in accordance with these policies and applicable law.

Normal wear and tear, accidental damage, improper washing or care, and damage occurring after use are not considered manufacturing defects.

Caring for Your Joy Costume

For the freshest and most comfortable first wear, we recommend washing new garments before wearing them, particularly for children with sensitive skin.

Our costumes are designed to be worn, loved and enjoyed. As with all garments, fabrics, trims, buttons, embellishments and accessories may naturally show signs of wear over time. Damage resulting from normal wear and tear, improper care, accidents or use is not considered a manufacturing defect and is not eligible for return or exchange.

A Note About Freshness & Transit

We carefully prepare our products for their journey to you. However, packages travel through different warehouses, vehicles, climates and weather conditions before arriving at your door.

Occasionally, these transit conditions may cause temporary packaging or fabric odors. For this reason, we recommend washing garments before their first wear. A temporary odor resulting from packaging, shipping or transit conditions is not considered a product defect.

Returns & Exchanges

We happily accept eligible returns within 30 days of purchase, provided the item is unworn, unused, free from stains, odors and signs of wear, and has all original tags attached.

Items that do not meet these conditions may not be eligible for a refund or exchange.

Returns must be initiated through the return portal on our website. Please do not initiate returns through third-party platforms or apps such as Shop, Instagram or TikTok, as we may be unable to issue or process the necessary shipping labels through those platforms.

For sale merchandise, return shipping costs and any new outbound shipping charges are the responsibility of the customer unless otherwise stated.

Holiday Returns

Purchases made between November 12 and November 30 may be returned or exchanged through January 5, subject to the eligibility requirements above.

Final Sale items are excluded.

Final Sale Items

Items clearly marked Final Sale are not eligible for return or exchange, except where required by applicable law or in the case of an eligible defect that was not disclosed in the product description.

International Orders

At this time, returns and exchanges are available only for eligible U.S. orders.

International orders are final sale and are not eligible for return or exchange, except where otherwise required by applicable law.

We encourage our international customers to contact us before ordering if they have questions about sizing, fit or a particular style. We are always happy to help you choose the best option before your order begins its journey.

Our Commitment

We want receiving a Joy Costume to feel almost as magical as wearing one. While we cannot control every part of a package's journey once it leaves our hands, we will always do our best to assist when something doesn't go as planned.

Thank you for choosing Joy Costumes and allowing us to be a small part of your little one's adventures.

Nothing in these policies is intended to limit or exclude any rights or remedies that cannot legally be limited or excluded under applicable law.